Standard delivery time is 3 to 5 business days. For expedited shipping, we offer 24-48 hour delivery. International orders typically take 7-10 business days.

Yes, we offer free shipping on orders over €50 within Spain. For Portugal and other countries, the price will be displayed at checkout.

Once your order has been shipped, you will automatically receive an email from our system with the tracking information and tracking number. Additionally, at the bottom of our website you will find the order tracking system, where you can enter your tracking number to check the updated status of your shipment at any time. If you cannot find the shipping confirmation email, we recommend carefully checking your spam or promotions folder, as these types of emails can sometimes be automatically filtered as spam. And if you still need help, our team will be happy to assist you.

Once your order has been shipped, you will receive an email with tracking information. We recommend checking the shipment status periodically using the tracking number to monitor its progress. If more than 5 business days have passed since shipment and you still haven't received your order, please contact us to let us know. This way, we can track it with the shipping company and help you as soon as possible. We handle a high volume of orders daily, so we would appreciate it if you would let us know in case of any issues so that we can address them quickly and efficiently. Our team will be happy to help you.

Yes, a return is only possible if the product has not been opened and the original plastic wrapping is intact, so that it can be put back on sale. You have 10 calendar days from receipt of the order to request a refund. The customer will be responsible for the return shipping costs. Once we receive the product and verify that it is in perfect condition, we will proceed to issue the corresponding refund. ⚠️ Open products For hygiene and safety reasons, and in accordance with current regulations for cosmetic products, returns or refunds are not accepted for products that have been opened or whose seal has been tampered with.

Currently, orders destined for the Canary Islands are managed through external personalized purchasing services, which allow purchases to be made from the Peninsula and forwarded to the Canary Islands. You can use any of the following platforms: Banango Guanxe Syniva These platforms handle the entire logistics and customs process. 📝 Steps to place your order Copy the link (URL) of the product you wish to purchase from our website. Access the platform of your choice (Banango, Guanxe or Syniva). Select the “custom purchase” option. Paste the product link and follow the instructions provided by the platform. 🚚 Shipping information and conditions Shipping conditions and minimum purchase amount may vary depending on the promotions and campaigns active at any given time. To stay informed: We recommend you subscribe to our newsletter, where we announce all the latest news and offers. In addition, we display this updated information in the announcements bar on our website. 🤝 Do you need help? If you have any questions or need additional assistance during the process, you can contact us directly via WhatsApp. We'd be happy to help you.

We understand that when comparing prices, you may find differences between our products and those offered on other websites or marketplaces. At Perfume Oriental, we believe it's essential to clearly explain what's behind our prices and why you can trust us. Authenticity and quality guaranteed At Perfume Oriental, we work exclusively with trusted suppliers and manufacturers. We carefully select each fragrance to guarantee it is 100% original, authentic, and of the highest quality. All our products are inspected before shipping to ensure they are in perfect condition and presentation. Invoice with every purchase: commitment to transparency All purchases made on our website include an official invoice, providing the customer with an additional guarantee of security and legitimacy. Not all businesses or marketplaces issue invoices for their sales, so this document serves as clear proof that this is a legal, reputable, and transparent business, committed to its customers and to complying with current regulations. Friendly and responsible customer service Our commitment doesn't end with the purchase. We offer professional and accessible customer service, ready to assist you before, during, and after your order, resolving any questions or issues quickly and clearly. Fair value for money You may find lower prices through other channels, but at Perfume Oriental, we believe in offering prices that reflect the true value of the product. Our prices reflect the authenticity, quality, and care we put into every order, always maintaining a balance between competitive pricing and excellence. Ethical business practices We operate with honesty and responsibility. We do not use deceptive pricing strategies or opaque practices. Our goal is to build lasting relationships based on trust and mutual respect. Satisfaction guaranteed Customer satisfaction is our top priority. That's why we stand behind all our products and are always available to offer fair and effective solutions should any issues arise. When choosing where to buy, we invite you to consider not only the price, but also the security, reliability, and peace of mind that shopping at Perfume Oriental offers. Thank you for trusting us. We will be happy to assist you and help you with every purchase.

Yes, we ship from Spain, but the direct cost to Cyprus can be high. Therefore, some customers choose to use parcel forwarding services. One option that some customers use is eShopWeDrop 👉 https://www.eshopwedrop.com.cy/en ⚠️ We are not affiliated with or linked to this platform. The information is provided for reference only. We recommend contacting them directly and reviewing their terms and conditions. Other forwarding options are also available.